Terms of Service

Last updated: August 1, 2026

Services

Jones Helps U Move provides local, long-distance, and commercial moving, packing, and specialty item (piano, safe, and heavy equipment) moving services as described on this website and in your individual quote. Scope of work for each move is confirmed in writing before your moving date.

Scheduling

Moving dates are scheduled as agreed at the time of your quote and confirmed by email. Weather delays may shift your moving day; we'll notify you as soon as a change is needed.

Payment

Moves require a deposit to secure your date, with the balance due on completion, unless otherwise agreed in writing. Pricing is transparent and confirmed before moving day, no surprise fuel surcharges or stair fees.

Cancellations

Scheduled moves can be cancelled or rescheduled with at least 48 hours' notice at no charge. We understand real estate closings can shift, so contact us as soon as your date changes and we'll work to find a new one.

Satisfaction guarantee

If something about your move wasn't handled the way we promised, contact us within 48 hours and we will make it right.

Liability

Jones Helps U Move carries insurance on every move. Please let us know in advance about any pianos, safes, or other specialty items so we can bring the right equipment.

Contact us

Questions about these terms can be sent to info@joneshelpsumove.com or by calling (919) 694-6652.