Frequently asked questions

We're a Raleigh-based company covering the entire Triangle, including Cary, Apex, Wake Forest, Holly Springs, Durham, Knightdale, Morrisville, Garner, Clayton, Chapel Hill, and more. Not sure if you're in range? Just give us a call.

Yes. We carry insurance on every job, and we're picky about who wears the Jones Helps U Move shirt in the first place.

Yes. Unlike standard movers, we have the professional equipment and training for pianos, gun safes, pool tables (including full turn-key reassembly), and grandfather clocks.

Fill out the quote form on this site or give us a call. We'll walk through the details of your move and give you an honest, upfront estimate, no surprise fees.

No. We keep pricing competitive for the entire region, since we have crews frequently active in Johnston, Orange, and Wake County.

Real estate closings can be unpredictable. Call us immediately if yours shifts and we'll do everything we can to find a new date that works, including coordinating temporary storage if there's a gap.

It depends on the piece. Sturdy dressers can usually keep light clothing in the drawers; breakables and antique or fragile furniture should be emptied first.

It's never required or expected, but always appreciated if you feel the crew did a great job.

Ideally in its original box with foam inserts; if you don't have those, we carry specialized TV boxes and can also wrap it carefully in moving blankets.

Absolutely. We're very familiar with new developments in Knightdale, Rolesville, and Pittsboro, and know how to coordinate with site restrictions for a seamless move-in.

Often, yes. We frequently provide moving services throughout the greater North Carolina area beyond our primary hubs. Give us a call with your address and we'll let you know.